Consultant, I&O Operations

About the role

The ServiceNow ITSM Developer, Professional job builds and supports the ServiceNow IT Service Management platform that the organization relies on to manage its services. With limited supervision, this job configures and develops the Incident, Problem, Change and Service Catalog modules, and delivers the workflows, automation and scripting that meet business requirements.

What you'll do

• ITSM MODULE CONFIGURATION & DEVELOPMENT: Configures, develops and maintains ServiceNow ITSM modules, including Incident, Problem, Change Requests and Service Catalog
• SCRIPTING & PLATFORM CUSTOMIZATION: Develops business rules, client scripts, UI policies and notifications using JavaScript and ServiceNow scripting
• INTEGRATIONS & SERVICE CATALOG: Builds and supports Service Catalog items and integrations using Flow Designer, Integration Hub and REST/SOAP APIs
• TESTING & UAT SUPPORT: Supports testing and user acceptance, confirming that enhancements work as intended before they go live
• PRODUCTION SUPPORT & ISSUE RESOLUTION: Troubleshoots production issues and makes sure ITSM defects and incidents are resolved on time

What you need

• 5–9 yrs of experience
• ServiceNow
• JavaScript
• Documentation
• Process improvement
• Any graduate