Contact Center Integration Engineer

About the role

Connects the TLCx LaunchPad platform to client enterprise systems, building and maintaining the integration layer between contact center platforms (Genesys, Amazon Connect, or similar) and CRM/backend systems.

What you'll do

• Build and maintain API integrations between the contact center platform and client CRM systems (Salesforce, ServiceNow, Microsoft Dynamics)
• Develop middleware services handling authentication, data mapping, error handling, and retry logic (C#, JavaScript/Node.js)
• Design and maintain SQL Server databases and stored procedures supporting integration and reporting workflows
• Build and maintain SSRS reports and Power BI data models/dashboards for operational and client-facing reporting
• Implement customer data lookup, screen-pop services, and data write-back flows (interaction dispositions, case creation, after-call work logging)

What you need

• 4–8 yrs of experience
• JavaScript
• REST APIs
• SQL
• C#
• SQL Server
• Power BI
• Any graduate

Good to have

• Node.js
• Salesforce
• ServiceNow
• CRM
• Azure
• Microsoft Dynamics