Contact Center Platform Engineer — Voice & Omnichannel

About the role

Supports the voice and omnichannel delivery infrastructure within the TLCx LaunchPad platform, with an emphasis on the Microsoft development/administration stack that underpins reporting, backend logic, and reliability of these systems — C#, JavaScript, Microsoft SQL Server, SSRS, and Power BI, with growing Azure exposure.

What you'll do

• Support and maintain backend logic and data flows behind voice/IVR call routing and omnichannel routing
• Build and maintain SQL Server databases, stored procedures, and reporting pipelines supporting platform operations
• Develop and maintain SSRS reports and Power BI dashboards for real-time and historical operational reporting
• Perform various integrations across LaunchPad platform modules to support smooth data flow and functionality between systems
• Support call/screen recording capture, storage, and retrieval workflows, and related quality/compliance reporting

What you need

• 4–8 yrs of experience
• C#
• SQL Server
• Power BI
• JavaScript
• SQL
• ETL
• Any graduate

Good to have

• Azure