Content Design Specialist

About the role

Responsible for designing, developing, and managing engaging, scalable, and technology-enabled training content for Turbo's frontline teams. The role focuses on sales content, instructional design, digital learning, AI-enabled knowledge solutions, and continuous content improvement to strengthen product knowledge, sales effectiveness, and process adherence.

What you'll do

• Training Content Development: Develop and maintain sales scripts, lesson plans, ILT modules, assessments, trainer guides
• Digital Learning & Instructional Design: Design interactive e-learning modules, microlearning bytes, gamified learning activities, simulations
• Sales Scripts & Content Management: Create and revise product and process scripts, including bot scripts, incorporating product updates, operational requirements
• AI & Digital Learning Solutions: Support AI-enabled knowledge platforms, along with conversational bot initiatives through content development, scenario validation, UAT
• Learning Repository & Innovation: Develop and maintain centralized digital learning resources, visual references

What you need

• 4–6 yrs of experience
• Content strategy
• Scriptwriting
• Editing
• Curriculum development
• Lesson planning
• Learning and development
• Any graduate

Good to have

• HTML
• Cross-selling