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Contract Administrator

ResultsCX·Remote

Pay not stated3–6 yrsFull-timeRemote

Read from the company's own careers page; you apply on their site.

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About the role

This role is critical in minimizing operational risk in contact center environments and ensuring alignment with internal and client expectations.

What you'll do

  • Prepare, review, and manage SOWs, Amendments, and Change Orders
  • Ensure contract language minimizes operational risk in contact center environments
  • Coordinate contract draft reviews with cross-functional stakeholders including IT, Operations, Legal, Sales, Workforce Management, Quality, Training, and Pricing
  • Engage directly with clients to clarify contract terms and support negotiations as needed
  • Continuously improve internal contracting processes and templates to enhance efficiency and compliance

What you need

  • 3–6 yrs of experience
  • Contract drafting
  • Compliance
  • Negotiation
  • Operational risk
  • BBA

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