Contractor - SAP Datasphere Job

Yash Technologies·Bengaluru

Pay not stated6–11 yrsContract

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About the role

Clients is seeking a highly skilled and experienced Technical Support Lead to manage our Tier 1 applications/L2 support team, ensuring the reliability and optimal performance of our Data & Analytics infrastructure. The ideal candidate will have deep technical expertise in Microsoft Azure, Databricks, SAP (S/4HANA, BDC, Datasphere, SAC), and Power BI, combined with strong leadership skills to manage a global 24/7 support model.

What you'll do

Team Leadership & Management
Lead and mentor a team of L2 Technical Support Engineers, providing guidance, training, and performance feedback
Manage the 24/7 global support model, including shift scheduling, on-call rotations, and seamless handovers
Establish and enforce standard operating procedures for troubleshooting, incident resolution, and escalation
Monitor and report on KPIs and SLAs, ensuring adherence to service commitments