Contractual || Trainer - India

About the role

This is a 1-year contractual position, with the opportunity to transition to a permanent role based on performance.

What you'll do

• Collaborate with management to create training plans, develop training modules
• Manage the efficacy of new hire onboarding through continuous process planning, execution, and identifying metrics for the Operations learning curriculum
• Establish methods for measuring and reporting on learner engagement, comprehension, and practical application
• Provide consistent visibility through written status and ongoing reporting, summarizing learner developmen
• Develop learning exercises with specific examples of interactions that promote empathy and obsession with the customer experience

What you need

• Communication
• Any graduate