Core Operations - Manager

About the role

Understand and assist in the overall coordination of the operational risk management, resource planning, and staff training required for the effective operation of the team. Provide assistance to the Management in managing of the team, and to ensure that client service is central to the workings of the group.

What you'll do

• Ensuring daily/weekly/monthly reports are delivered in timely manner with 100% accuracy
• Work with corresponding banks or counterparties to reduce overall exposure to the organization
• Ensure that all claims are resolved in timely manner and are escalated accordingly for immediate resolution
• Ensure that all KPIs are met on monthly basis
• Any escalated issues are addressed immediately and steps taken to avoid recurrence

What you need

• MS Office
• Swift
• Customer service
• Operational risk
• Claims processing
• Coordination
• Any graduate