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Core Voice/Video Specialist

Capgemini·Gurugram

Pay not stated9–16 yrsFull-time
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About the role

Core Voice/Video Specialist at Capgemini. Monitor Voice and Video service platforms.

What you'll do

  • Monitor Voice and Video service platforms
  • Handle incidents affecting voice, SIP, video, and collaboration services
  • Participate in troubleshooting and service restoration activities
  • Analyze service-impacting events and escalations
  • Support maintenance and implementation activities

What you need

  • 9–16 yrs of experience
  • Escalation handling
  • Communication
  • Any graduate

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