CRM Admin – Assistant Manager

About the role

We are seeking a proactive and collaborative CRM System Administrator – Team Lead to join our growing CRM function supporting Forvis Mazars in the UK. Based in our Pune office, you will play a key role in strengthening our CRM culture, providing high‑quality service desk support, and ensuring effective management of business enquiries related to pipeline and wider CRM processes.

What you'll do

• Team leadership & management
• Lead, mentor, and motivate the CRM administration team in Pune, ensuring high performance and continuous development
• Provide day‑to‑day line management, including workload allocation, coaching, and regular check‑ins
• Oversee daily operations of the CRM service desk, ensuring timely and accurate responses to UK business enquiries
• Support users with queries related to pipeline management, data updates, and general CRM usage

What you need

• 5–9 yrs of experience
• CRM
• Excel
• Documentation
• Reporting
• Any graduate