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CRM Junior Engineer with Devops

Bosch Group·Hyderabad

Pay not stated1–2 yrsFull-time
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About the role

worldwide realcon pvt ltd., sattva knowledge park, tower 1, 13th to 18th floor, plot no. 16, survey no. 83/1, raidurg village, serilingampally mandal, ranga reddy district, hyderabad,, 500081 telengana, India Develop end-to-end implementation and configuration of Dynamics 365 Customer Service Workspace (Contact Center).

What you'll do

  • Develop end-to-end implementation and configuration of Dynamics 365 Customer Service Workspace (Contact Center)
  • Configure Session Templates, App Tabs, and Agent Scripts for guided agent experiences
  • Develop and deploy Plugins, Custom Workflows, and Web Resources using C#, JavaScript, TypeScript and react
  • Implement features like Knowledge Management, Smart Assist, SLA Management, and Unified Routing
  • Set up Omnichannel for voice, chat, SMS, and social channels using Channel Integration Framework (CIF)

What you need

  • 1–2 yrs of experience
  • CRM
  • Azure
  • Microsoft Dynamics
  • C#
  • JavaScript
  • TypeScript
  • B.Tech or B.E.

Good to have

  • REST APIs
  • Power Automate
  • Git

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