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CRM/Loyalty & DA Lead (5+, Gurgaon)

Michael Page India·Gurugram

Pay not statedSenior levelFull-time
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About the role

Stay updated on industry trends and implement best practices in CRM and loyalty strategies. A successful CRM & Loyalty Lead should have: MBA from tier 1/ tier 2 Data Tools Proficiency - Power BI, Python, SQL A proven track record of designing and managing successful loyalty programs. Opportunities for professional growth within the retail and fashion/apparel industries.

What you'll do

  • Work with a leading retailer in India
  • Develop and implement CRM strategies to improve customer engagement and retention
  • Work on capillary system (Loyalty platform)
  • Design and manage loyalty programs tailored to the fashion and apparel segment
  • Analyse customer data to identify trends, preferences, and areas for improvement

What you need

  • CRM
  • Power BI
  • SQL
  • Python
  • MBA

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