CRM Triage - Microsoft Dynamics 365 CRM Technical Consultant

About the role

Provide technical support and application troubleshooting for Microsoft Dynamics 365 CRM, resolving business-critical incidents and maintaining the stability and performance of production CRM environments. Investigate and resolve complex CRM incidents, using structured debugging, log analysis, error investigation and root-cause analysis to identify and address underlying technical issues.

What you'll do

• Working hours – UK working hours – 5 days a week
• Provide technical support and application troubleshooting for Microsoft Dynamics 365 CRM
• Investigate and resolve complex CRM incidents, using structured debugging, log analysis
• Design, develop and debug Dynamics 365 CRM customisations, including plugins, workflows, business logic and JavaScript-based components
• Troubleshoot CRM integrations with ERP and enterprise applications, investigating API, data exchange, interface and integration failures across connected business systems

What you need

• CRM
• Microsoft Dynamics
• JavaScript
• REST APIs
• C#
• .NET
• Any graduate

Good to have

• Root cause analysis
• TDS
• ERP
• Power Automate
• Azure

What you get

• Up to ₹10k a day