Cross Technology Managed Services Engineer (L1)

About the role

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests.

What you'll do

• Be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational
• Proactively identify, investigate, and resolve technical incidents and problems
• Ensure zero missed service level agreement conditions
• Monitor client infrastructure and solutions, identifying problems and errors before or as they occur
• Dive deep into first-line incidents assigned to you, pinpointing the root causes, and providing telephonic

What you need

• Open to freshers
• SOP writing
• Chat support
• Cloud security
• ITIL
• B.Tech or B.E.