CSM - Agentic Commerce - US

About the role

We are looking for a CSM to own and nurture relationships with our US customers using the Bik and Manifest platforms. This role focuses on ensuring customers achieve their desired outcomes with the product, drive adoption, and maximize value from the platform. As a CSM, you will act as the trusted advisor and primary point of contact for customers , guiding them through onboarding, product adoption, and ongoing success.

What you'll do

• Own the end-to-end customer lifecycle from onboarding to adoption and long-term retention
• Act as the primary point of contact for US customers , ensuring a seamless customer experience
• Drive product adoption, engagement, and value realization across customer accounts
• Conduct regular customer check-ins, QBRs, and product walkthroughs to ensure success and alignment with business goals
• Partner with customers to understand their use cases, goals, and challenges , and guide them on best practices

What you need

• 2–5 yrs of experience
• Customer success
• Any graduate

Good to have

• CRM
• Shopify