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CST - Associate - Social CST

Paytm·Noida

Pay not stated1–4 yrsFull-time

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About the role

Social CST Team comprises service associates who help customers through their journey on Paytm, help them have a good experience of Paytm services. Candidate has to handle concerns and complaints raised by the customers on day-to-day basis on multiple social media platforms and make sure the daily task is being closed within the defined TAT with good customer experience.

What you need

  • 1–4 yrs of experience
  • Customer service
  • Email support
  • Escalation handling
  • Problem solving
  • Any graduate

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