Cusomer success representative

About the role

We are looking for a proactive and customer-focused Customer Success Representative to improve the post-purchase experience, build strong customer relationships, and gather valuable feedback. The candidate will engage with customers, understand their product experiences, and help improve customer satisfaction and brand loyalty.

What you'll do

• Contact customers after purchase to understand their product experience and satisfaction
• Handle customer queries and concerns through calls, emails, and WhatsApp
• Collect customer feedback, testimonials, and product improvement suggestions
• Conduct timely follow-ups to ensure customer concerns are resolved
• Build positive customer relationships and encourage authentic brand advocacy

What you need

• 0–2 yrs of experience
• Customer service
• Communication
• CRM
• Customer success
• Any graduate