Cust Exp Professional

About the role

As a Sr Customer Experience Professional here at Honeywell, you will play a crucial role in driving operational excellence and enhancing the overall customer experience. This role will involve collaborating with cross-functional teams, senior managers, and directors to identify areas for improvement and implement strategies to optimize operational processes.

What you'll do

• Collaborate with crossfunctional teams to identify areas for improvement in the customer experience
• Implement strategies and initiatives to optimize the customer experience
• Analyze customer feedback and data to identify trends and areas for improvement
• Develop and implement training programs to enhance the skills and knowledge of the customer experience team
• Monitor and track key performance indicators to measure the effectiveness of customer experience initiatives

What you need

• 5–9 yrs of experience
• Process improvement
• Project management
• Data analysis
• Problem solving
• BBA