Custom Software Engineer

About the role

Design, build and configure applications to meet business process and application requirements. We are looking for a seasoned Manager – CCAI Architect with deep expertise in designing and delivering enterprise-grade Conversational AI solutions using Google Cloud's Contact Center AI (CCAI) suite or Google Customer Experience.

What you'll do

• Own the end-to-end architecture and solution design for large-scale CCAI implementations across industries
• Define best practices, reusable frameworks, and architectural patterns using Google Dialogflow CX, Agent Assist, Knowledge Bases, and Gen AI capabilities
• Act as a strategic advisor to stakeholders on how to modernize and transform customer experience through Conversational AI
• Lead technical teams and partner with product, operations, and engineering leaders to deliver high-impact AI-first customer service platforms
• Oversee delivery governance, performance optimization, and scalability of deployed CCAI solutions

What you need

• 15–27 yrs of experience
• GCP
• Machine learning
• LLMs
• Data structures
• NLP
• Any graduate