Customer Assistance Manager CREDIT CARD-Hardship Assistance Unit Thane

Kotak Mahindra Bank·Thane, Mumbai

Pay not statedMid levelFull-time

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About the role

The Portfolio Manager – Retail Assets is responsible for managing collections and recovery operations within the assigned area. The role involves overseeing repossession activities, coordinating with external agencies, handling legal formalities, and ensuring timely resolution of delinquent accounts.

What you'll do

Responsible for managing collections and recovery operations within the assigned area
Monitor and maintain collection performance across the assigned portfolio
Manage repossession activities and coordinate with repossession agents and sales teams for asset disposal
Liaise with collection agencies to ensure effective recovery strategies
Handle legal formalities related to collections and repossession in coordination with the legal department