Customer Care Advocate

About the role

The Customer Service Advocate provides essential support across pre/post-sales, ensuring smooth order management, timely service scheduling, and effective customer communication. This role involves handling inquiries, managing orders and returns, coordinating deliveries, and maintaining accurate records, problem-solving skills, communication are key to success

What you'll do

• Respond to customer and internal inquiries regarding orders, returns, replacements, and equipment details
• Order / RMA maintenance, supply schedules, and customer/distributor coordination
• Schedule calls and follow up on service requests
• Handle requests for company materials and documentation
• Maintain accurate records of returns, pricing updates, and order changes

What you need

• 3–4 yrs of experience
• Customer service
• CRM
• Documentation
• ERP
• SAP
• Power BI
• B.Com or BBA