Customer Care Associate (Apprenticeship)

About the role

Follow up to ensure that appropriate actions were taken on customers' requests. Monitoring and reporting the adherence to the standard operating procedures. Root cause analysis of the complaints received from the customer. Refer unresolved customer grievances or special requests to designated departments for further investigation.

What you'll do

• Coordinating with the warehouse operations team for managing the turn-around time of operational activities. Follow up to ensure that appropriate actions were taken on…
• Monitoring and reporting the adherence to the standard operating procedures
• Resolving and replying to customer queries and complaints
• Analyzing and reporting the daily and monthly KPI’s (Key Performance Indicators) to the warehouse team and the customer
• Preparing Monthly operations review presentation and holding monthly review meetings with the client

What you need

• Customer service
• Warehouse operations
• SOP writing
• Root cause analysis
• Class 10

What you get

• ₹7k–₹10k a month