Customer Care Executive Voice

About the role

Demonstrate ownership on calls when contacted by customer Respond to all customers in appropriate tone and language Offer a solution-based approach for all customer interactions Educate the customer at every given possible opportunity Ensure updation of product, system, process and policy knowledge Adhere to rostered timing, scheduled shifts and activities

What you'll do

• Respond to all customers in appropriate tone and language
• Educate the customer at every given possible opportunity
• Ensure updation of product, system, process and policy knowledge
• Resolve customer queries within agreed timelines
• Manage outbound campaigns as per business requirement

What you need

• 2–5 yrs of experience
• Customer service
• Problem solving
• Class 12