Customer Care Professional VT4II

About the role

This role is a member of the Monetary Operations Teams where you will deliver a world-class experience for American Express National Bank, assisting consumer and commercial customers. You'll provide personalized customer service of the highest level by supporting our customers with a positive and professional attitude while ensuring their accounts are handled accurately within service level agreement and regulatory guidelines.

What you'll do

• Provide personalized customer service of the highest level by supporting our customers with a positive and professional attitude while ensuring their accounts are…
• Service our customer requests by gathering and analyzing critical data to determine the appropriate course of action
• Be part of a team that is responsible for the daily processing of all monetary transactions, such as wire transfers
• Communicate effectively with customers and all levels of leadership
• Ensuring quality and compliance metrics are maintained

What you need

• 2–5 yrs of experience
• Customer service
• Voice process
• MS Office
• Due diligence
• Treasury
• Communication
• Any graduate