Customer Care Representative

About the role

You will be part of a growing team in Bangalore, working directly with our clients and Clario colleagues across the globe - helping to bring new drugs to market, more quickly and more safely. See the impact you could have.

What you'll do

• Receive phone calls or other communications from clients requesting assistance. Evaluate the situation and provide accurate resolution to the issue
• Document every customer interaction in a detailed and structured manner
• Maintain and update our internal knowledge base and other sources
• Handle re-supply and report requests in a timely and efficient manner
• Assist clients with any technical problems with our equipment

What you need

• Customer service
• SQL
• MS Office
• Clinical research
• Customer handling
• Communication
• Any graduate