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Customer Experience and Support (ID 1048)

Marketscope·Gurugram

Pay not stated7–14 yrsFull-time
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About the role

a Customer Experience and Support, you will be the primary point of contact for relationships. You will be responsible for understanding their business goals, proactively guiding them through our product/service, and advocating for their satisfaction, retention, and growth.

What you'll do

  • Lead the onboarding process for new
  • Customers, ensuring a smooth and efficient transition
  • Develop and deliver training and
  • Resources to maximize product/service adoption
  • Establish key performance indicators

What you need

  • 7–14 yrs of experience
  • Customer success
  • Sales
  • Upselling
  • Problem solving
  • Cross-selling
  • MBA or B.Tech or B.E.

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