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Customer Experience Executive

Notified DM·Bengaluru

Pay not statedJunior levelFull-time
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About the role

Customer Experience Executive at Notified DM. Assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting….

What you'll do

  • Assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting…
  • EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions
  • Answer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards
  • Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards
  • Respond to basic queries referring to senior colleagues where appropriate

What you need

  • CRM
  • Voice process
  • Customer service
  • KYC
  • AML
  • Reconciliation
  • Any graduate

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