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Customer Experience Manager

Titan Company·Bengaluru

Pay not stated2–3 yrsFull-time

Read from the company's own careers page; you apply on their site.

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About the role

Customer Experience Manager at Titan Company. Customer Experience & NPS Management.

What you'll do

  • Customer Experience & NPS Management
  • Manage the end-to-end Net Promoter Score (NPS) program across customer touchpoints
  • Analyse customer feedback and identify key drivers of customer satisfaction and dissatisfaction
  • Design and enhance feedback collection mechanisms to generate actionable customer insights
  • Develop periodic NPS reports, dashboards, and performance reviews for business stakeholders

What you need

  • 2–3 yrs of experience
  • CRM
  • Dashboarding
  • User flows
  • Communication
  • Root cause analysis
  • Sales
  • BBA or MBA

Good to have

  • Visual merchandising

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