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Customer Experience Specialist (APAC/EMEA/NAMER)

Multiplier Technologies·Bengaluru

Pay not stated3–6 yrsFull-time
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About the role

We’re looking for a customer-focused Senior Specialist to enhance customer satisfaction and success across the North American and English-speaking regions. With 3+ years of experience in SaaS or HRIS, you’ll manage relationships, drive product adoption, and resolve complex customer issues while working cross-functionally to continuously improve the customer experience.

What you'll do

  • Engage with customers via email, chat, and video conferencing to troubleshoot and resolve problems efficiently
  • Be the product expert, and provide deep knowledge and guidance to help customers succeed

What you need

  • 3–6 yrs of experience
  • Customer service
  • Zendesk
  • HRMS
  • Salesforce
  • Customer success
  • Problem solving
  • Any graduate

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