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Customer Experience Splunk Technical Leader

Cisco·Mumbai

Pay not statedJunior levelFull-time
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About the role

You will be a Splunk expert and adept at understanding, adapting, and guiding our account teams and customers on how to best use our Platform.

What you'll do

  • Skilled and aligned to Splunk Security license products, such as Enterprise Security (ES), security applications like Splunk User Behavior Analytics (UBA)
  • Highly skilled and aligned to Splunk’s Core licensed product, such as Enterprise and Cloud
  • Develop strong partnership with Sales/Customer Success roles to assist Area aligned customers with Value Realization
  • Health Review & Remediation
  • Proactively engaging Technical Success Engineers to review and assess their account’s health situation

What you need

  • Splunk
  • Customer success
  • Sales
  • Any graduate

Good to have

  • Escalation handling
  • CISSP
  • AWS
  • GCP
  • .NET
  • Azure

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