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Customer Onboarding & Operations Manager - Remote - US

Michael Page India·Remote

Pay not stated5–7 yrsFull-timeRemote
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About the role

Reporting directly into the leadership team, you will: Diagnose process bottlenecks and implement operational improvements. We are looking for candidates who demonstrate: 5-7 years of experience within B2B SaaS environments. Proven success building onboarding or retention processes from scratch. Experience managing customer health, activation, retention and churn reduction initiatives.

What you'll do

  • Own customer retention systems from scratch
  • Design and continuously improve customer onboarding, activation and retention frameworks
  • Build scalable lifecycle processes with clear milestones, health indicators and success metrics
  • Monitor customer health and proactively identify adoption or churn risks
  • Lead customer onboarding sessions and support critical escalations

What you need

  • 5–7 yrs of experience
  • Onboarding
  • Customer success
  • Escalation handling
  • HubSpot
  • Problem solving
  • Any graduate

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Source
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How to apply
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Early: posted 1 h ago on their own site