Customer Operations (Email & chat)

About the role

Reporting to the Associate Lead, you will join our Linen Operations team ; Laundryheap Linen is a B2B linen rental and commercial cleaning solution within Laundryheap, designed specifically for short-stay hosts and property managers. The Linen team runs daily operations through two dedicated functions: Driver Operations and Customer Operations, each split across a morning and a night shift.

What you'll do

• Customer Communication & Resolution (B2B)
• Respond accurately and promptly across all communication channels, including live chat, to the first response and resolution targets set for the team
• Own escalated conversations end-to-end, maintaining contact with the customer until the issue is genuinely closed
• Ensure high standards of tone and language in all written and verbal communications to customers and internal stakeholders
• Liaise with all stakeholders — warehouse, fleet, inventory, and accounts — to resolve customer complaints in the most efficient and effective manner

What you need

• 1–3 yrs of experience
• Customer service
• Chat support
• SOP writing
• Communication
• Any graduate