Customer Operations Lead

Ethos Life·Bengaluru

Pay not stated3–5 yrsFull-time

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About the role

Customer Operations Lead at Ethos Life. Team Leadership & People Management.

Team Leadership & People Management
Directly manage, coach, and develop a team of up to 10 Customer Operations Associates
Conduct regular 1:1s, performance reviews, and career development conversations
Set individual and team goals aligned with broader Customer Operations objectives, and track progress against defined service levels (SLAs)
Manage team scheduling, staffing coverage, and workload distribution across email, live chat, SMS, and phone channels

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