Customer Operations Manager

About the role

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We make doing business with Microsoft easy.

What you'll do

• Contracting and Order Management
• Billing status and risk management: including tracking and communicating contract billing status to key stakeholders highlighting risks with contractual requirements
• Serve as the primary point of contact for all operational customer service inquiries, concerns, and issues
• Oversee the daily operations of the customer service team to ensure quality standards are met and maintained
• Monitor customer service metrics and KPIs to identify areas of improvement and implement strategies to boost performance

What you need

• 4–7 years in customer support & success
• Customer service
• Sales
• SOX
• Cash flow
• B.Com or BBA

Good to have

• Escalation handling