Customer Order Management Representative - Level II - OFFC

About the role

Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time.

What you'll do

• Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process
• Maintain accurate records of all internal and external interactions in the appropriate database/system
• Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation
• Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues
• Support Supervisor with hosting customer visits at local facility

What you need

• Customer service
• Escalation handling
• Communication
• Diploma