Customer Quality Engineer | RCA, Customer escalations, customer communication, stakeholder management

About the role

As a Customer Quality Engineer (CQE) at Cisco, you will serve as a high-level technical authority and strategic partner for our most critical customers. In this role, you will bridge the gap between the Engineering, Global Supply Chain, and Customer Experience organizations.

What you'll do

• Serve as a high-level technical authority and strategic partner for our most critical customers
• Bridge the gap between the Engineering, Global Supply Chain, and Customer Experience organizations
• Be responsible for driving proactive quality strategies as the customer’s advocate, leading high-impact failure investigations

What you need

• 8–14 yrs of experience
• Escalation handling
• Root cause analysis
• Stakeholder management
• Communication
• B.Tech or B.E.