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Customer Quality Engineer | RCA, Customer escalations, customer communication, stakeholder management

Cisco·Bengaluru

Pay not stated8–14 yrsFull-time
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About the role

As a Customer Quality Engineer (CQE) at Cisco, you will serve as a high-level technical authority and strategic partner for our most critical customers. In this role, you will bridge the gap between the Engineering, Global Supply Chain, and Customer Experience organizations.

What you'll do

  • Executive Technical Leadership: Lead monthly external hardware quality performance deep dives, providing actionable metrics, comprehensive issue summaries
  • Cross-Functional Orchestration: Coordinate complex customer communications regarding corrective and customer mitigation actions (ECO, PCN, Field Notice)
  • Field Mitigation & Remediation: Lead field remediation actions for high-impact events in key customer’s networks
  • Monitor customer’s in-service and early-life failure activity, and execute tailored mitigation strategies for large-scale, complex network environments
  • We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds

What you need

  • 8–14 yrs of experience
  • Escalation handling
  • Root cause analysis
  • Stakeholder management
  • Communication
  • B.Tech or B.E.

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