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Customer Quality Lead

Kinet·Latur, Maharashtra

Pay not stated8–14 yrsFull-time
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About the role

Customer Quality Lead at Kinet. Drive customer quality excellence by ensuring safe, reliable, and compliant train deliveries.

What you'll do

  • Drive customer quality excellence by ensuring safe, reliable, and compliant train deliveries
  • Act as the key customer quality interface, lead complaint resolution, RCA/CAPA, and continuous improvement initiatives
  • Strengthen customer satisfaction, quality governance, and cross-functional collaboration while developing a high-performing quality team and fostering a strong…
  • Own Customer Quality for rolling stock/train projects
  • Ensure right-first-time, safe and compliant train delivery

What you need

  • 8–14 yrs of experience
  • Root cause analysis
  • Complaint handling
  • Communication
  • Diploma

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