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Customer Quality Management

Lenovo·Bengaluru

Pay not stated7–13 yrsFull-time
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About the role

Customer Quality Management at Lenovo. Failure Analysis on Field issue (ODTS issue, CritSits, Top-down case).

What you'll do

  • Failure Analysis on Field issue (ODTS issue, CritSits, Top-down case)
  • Customer using scenario clarification by co-working with Service team
  • Initial local FA and co-work with back-end team for deep FA if necessary
  • Regarding IFIR/RA/PSI, co-work with service team and quality KPI/PQM team
  • Analyze quality data to narrow down the main detractors

What you need

  • 7–13 yrs of experience
  • FMEA
  • Machine learning
  • Communication
  • B.Tech or B.E.

Good to have

  • Power BI
  • PowerPoint
  • Data analysis
  • Excel

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