Customer Relationship Executive

About the role

Digitide Solutions Limited is seeking a proactive Customer Relationship Executive for its CLM Domestic BFSI – Manpower Back Office team. In this role you will be the first point of contact for customers, delivering timely assistance, accurate product information, and effective issue resolution while upholding the company’s service standards and regulatory compliance.

What you'll do

• Be the first point of contact for customers, delivering timely assistance, accurate product information
• Serve as the first point of contact for inbound customer inquiries via phone, email, and chat
• Provide accurate information on Digitide's products and services
• Resolve complaints and issues promptly, ensuring customer satisfaction
• Conduct follow‑up communications to confirm issue resolution

What you need

• 2–5 yrs of experience
• CRM
• MS Office
• Upselling
• Cross-selling
• Problem solving
• Diploma

Good to have

• Customer service