Customer Relationship Executive

About the role

Digitide Solutions Limited is seeking a proactive Customer Relationship Executive to join our CLM Domestic BFSI – Manpower Back Office team. In this role you will be the primary point of contact for our financial services clients, handling inquiries, troubleshooting problems, and ensuring a seamless, satisfying experience that strengthens long‑term partnerships.

What you'll do

• Be the primary point of contact for our financial services clients, handling inquiries, troubleshooting problems, and ensuring a seamless
• Act as the first point of contact for BFSI clients via phone, email, and chat
• Provide accurate information about products, services, and processes
• Investigate and resolve customer complaints within defined service level agreements
• Record all interactions and outcomes in the CRM system with attention to detail

What you need

• 1–2 yrs of experience
• CRM
• MS Office
• Upselling
• Cross-selling
• Problem solving
• Diploma

Good to have

• Customer service