Customer Relationship Executive

About the role

Digitide Solutions Limited is seeking a proactive Customer Relationship Executive to join our CLM Domestic BFSI – Manpower Back Office team. In this role you will be the primary point of contact for our financial services clients, handling inquiries, troubleshooting issues, and delivering accurate product information while ensuring high levels of customer satisfaction and loyalty.

What you'll do

• Be the primary point of contact for our financial services clients, handling inquiries, troubleshooting issues
• Serve as first point of contact via phone, email, and chat for BFSI clients
• Provide product and service information tailored to client needs
• Follow up on open tickets to ensure timely closure
• Identify opportunities for upselling or cross‑selling within the portfolio

What you need

• 2–5 yrs of experience
• CRM
• MS Office
• Upselling
• Cross-selling
• Problem solving
• Diploma

Good to have

• Customer service