Customer Relationship Executive

About the role

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary role is to establish and nurture long-lasting relationships with our clients, ensuring their satisfaction and loyalty. You will be the first point of contact for customers, handling inquiries, providing product/service information, and resolving any issues that may arise.

What you'll do

• Be the face of our company, representing Digitide Solutions Limited and its brand
• Be the first point of contact for customers, handling inquiries, providing product/service information, and resolving any issues that may arise
• Handle customer inquiries and provide timely responses via phone, email, and live chat
• Resolve customer issues and complaints, ensuring a high level of satisfaction
• Maintain accurate records of customer interactions and feedback

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Chat support
• Problem solving
• Diploma