Customer Relationship Executive

About the role

As a Customer Relationship Executive, you will play a vital role in maintaining strong customer relationships and driving business growth. Your primary responsibility will be to provide exceptional customer support, ensuring a positive and seamless experience for our valued clients. This role requires excellent communication skills, a customer-centric approach, and the ability to build and maintain strong relationships.

What you'll do

• Play a vital role in maintaining strong customer relationships and driving business growth
• Act as the primary point of contact for customers, handling inquiries, and providing timely responses via phone, email, and chat
• Resolve customer complaints and issues, ensuring a high level of satisfaction and loyalty
• Maintain accurate records of customer interactions and feedback for future reference and analysis
• Provide accurate and up-to-date product/service information to customers, ensuring they are well-informed

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Communication
• BBA