Customer Relationship Executive

About the role

Working within the CLM Domestic BFSI | Manpower - Back office department, the CRE will play a pivotal role in maintaining high customer satisfaction and supporting the operational efficiency of Digitide Solutions Limited. Respond promptly to customer inquiries via phone, email, and chat. Investigate and resolve client issues, escalating when necessary.

What you'll do

• Working within the CLM Domestic BFSI | Manpower - Back office department
• Respond promptly to customer inquiries via phone, email, and chat
• Investigate and resolve client issues, escalating when necessary
• Provide clear, accurate information about products, services, and processes
• Maintain detailed records of interactions in the CRM system

What you need

• 2–5 yrs of experience
• CRM
• MS Office
• Problem solving
• Diploma

Good to have

• Customer service