Customer Relationship Executive

About the role

As a Customer Relationship Executive, you will be the face of Digitide Solutions, building and maintaining strong relationships with our customers. Your role is crucial in delivering an exceptional customer experience, as you will be the first point of contact for various inquiries and concerns. You will play a vital role in representing our company's values and ensuring customer loyalty and satisfaction.

What you'll do

• Be the face of Digitide Solutions, building and maintaining strong relationships with our customers
• Be the first point of contact for various inquiries and concerns
• Play a vital role in representing our company's values and ensuring customer loyalty and satisfaction
• Act as the primary point of contact for customers, handling inquiries, complaints, and providing information via phone, email, and chat
• Ensure timely and accurate resolution of customer issues, aiming for first-contact resolution whenever possible

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Escalation handling
• Problem solving
• Diploma