Customer Relationship Executive

About the role

As a Customer Relationship Executive, you will be the primary point of contact for our customers, handling a range of inquiries and ensuring their needs are met. Your role is crucial in maintaining a positive brand image and fostering long-term customer loyalty. You will work closely with our collections team to resolve customer complaints and inquiries, providing timely and effective solutions.

What you'll do

• Be the primary point of contact for our customers, handling a range of inquiries and ensuring their needs are met
• Work closely with our collections team to resolve customer complaints and inquiries, providing timely and effective solutions
• Act as the primary point of contact for customers, ensuring a prompt and professional response to inquiries
• Handle customer complaints and resolve issues efficiently, maintaining a high level of customer satisfaction
• Build and maintain strong relationships with customers, understanding their needs and providing tailored solutions

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• MS Office
• Salesforce
• Problem solving
• BBA