Customer Relationship Executive

Career Site·Rohtak, Haryana

Pay not stated2–5 yrsFull-time

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About the role

You will handle inbound and outbound customer communications, troubleshoot issues, provide accurate product and service information, and collaborate with internal teams to deliver seamless experiences that drive loyalty and revenue. Respond promptly to customer inquiries via phone, email, and chat. Diagnose and resolve product or service issues, escalating when necessary.

What you'll do

Handle inbound and outbound customer communications, troubleshoot issues, provide accurate product and service information
Respond promptly to customer inquiries via phone, email, and chat
Maintain detailed records of interactions in the CRM system
Provide accurate information on banking, financial services, and related solutions
Identify opportunities for upselling or cross‑selling based on customer needs

What you need

2–5 yrs of experience
CRM
MS Office
Upselling
Cross-selling
Problem solving
BBA or B.Com

Good to have

Customer service

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