Customer Relationship Executive

About the role

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary role is to ensure an exceptional customer experience by providing timely and accurate support. You will be the first point of contact for customers, handling inquiries, resolving issues, and offering guidance on our products and services.

What you'll do

• Be the face of our company, representing Digitide Solutions Limited and its brand
• Be the first point of contact for customers, handling inquiries, resolving issues, and offering guidance on our products and services
• Handle customer inquiries and provide timely responses via phone, email, and live chat
• Resolve customer issues and complaints, ensuring a positive and satisfactory outcome
• Maintain a high level of product and service knowledge to offer accurate information

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Chat support
• Data privacy
• Problem solving
• Diploma