Customer Relationship Executive

About the role

Working within the CLM Domestic BFSI | Manpower - Back office department, the CRE will uphold high standards of customer satisfaction, maintain accurate records, and collaborate closely with internal teams to deliver seamless service experiences. Serve as the first point of contact for inbound calls, emails, and chat inquiries.

What you'll do

• Working within the CLM Domestic BFSI | Manpower - Back office department, the CRE will uphold high standards of customer satisfaction, maintain accurate records
• Serve as the first point of contact for inbound calls, emails, and chat inquiries
• Resolve issues promptly, escalating complex cases to senior staff when necessary
• Maintain accurate and up‑to‑date records of interactions in the CRM system
• Provide clear product information and identify cross‑sell or upsell opportunities

What you need

• 2–5 yrs of experience
• CRM
• Voice process
• MS Office
• Data entry
• Upselling
• Data privacy
• Diploma

Good to have

• Customer service
• Cross-selling